Rental Policy

Reservations

Early reservations ensure availability and provide enough time for our staff to prepare, package, and double check your order before delivery or pickup date. Orders can be changed up to ten days prior to delivery or will call with no additional charge, depending on item and availability.  Some products have a non-refundable reservation fee, such as custom linens. Your sales representative will be happy to identify those items for you. Reservations must be cancelled at least 10 days in advance of the pickup or delivery date to avoid a cancellation or restocking charge.

Pricing

Rates are based on a 24 hr rental. Extended rental rates are available upon request. Late returns are subject toadditional charges unless arrangements are made prior to rental. Customer will be charged for damaged or missing equipment.

Payment

A 25% no refundable deposit is necessary to secure your rental items and payment in full is due 10 days prior to delivery date. Cash, Checks, Visa and MC are accepted forms of payment. Checks are accepted as final payment if accompanied with a current, valid driver’s license. A credit card will be kept on file to cover any items lost or damaged.

Delivery / Pickup

Charges for delivery and pickup are determined by location, the size of event (if we need to dispatch more than one vehicle), and time of delivery/pickup. Delivery fees do not include setup and tear down of your event. All delivery fees are based on ‘tailgate’ and ‘ground-floor’ deliveries and pickups. Your rental items will be neatly stacked in a mutually convenient location and should be available in the same condition and location for pickup. The inventory count done by Abacus will be treated as final count if there is no customer present at time of delivery or pickup.

Set Up / Tear Down

We can provide set up and tear down of your event at an additional charge. Arrangements for this service needs to be made in advance.

 Repacking and Cleaning

All glassware, china, silver, and flatware must be free of food and liquids and returned in their original containers to avoid additional cleaning fees.  Linens should be shaken off and left out to dry if necessary to prevent mildew and staining. Damp linens should not be stored in plastic bags under any circumstances.

 Damaged & Missing Equipment

All equipment is the customer’s responsibility from the time of receipt until the time of return.  Damaged or missing items must be reported PRIOR to the event or the items will be considered received and in good condition. It is the customer’s responsibility to check and count all rentals before and after the event. Additional fees will apply for any damage, loss or breakage of any equipment, including storage boxes and containers.

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